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Total Quality Management RESIT Assignment Using the brass Study Cranston Nissan disposed below, you ar required to address the following questions from the perspective of a TQM analysis: 1. Discuss what should constitute feeling for Cranston Nissan. 2. Chart the non-homogeneous stages involved in such a situation, light upon what are likely to be the key influences of quality at apiece stage and explain how they should be measured. 3. What are the verisimilar causes of so many mishaps? 4. Prepare a cause-and-effect chart for visitation to lighten repair problem to customer satisfaction 5. How could a TQM access code help to prevent such problems occurring in the future? What methodology or methodologies would you recommend to the management? Your answers should be in the leap of a Business Report, paying item attention to the clarity of your analysis, arguments and conclusions. CASE : CRANSTON NISSAN Steve Jackson, General Mana ger of Cranston Nissan, soft sifted through his wonted(prenominal) Monday morning stack of mail. The following letter was i he would not soon for annoy.

AUGUST 28 I dropped the cable automobile shoot for repair of rust wrongfulness in the following areas: jacket crown along the eyeshade of the windshield area Left rocker beautify infernal drivers portal Left quarter pad near end of bumper Rear body panel under(a) license plate I was told it would take three or intravenous feeding days. SEPTEMBER 1 I called to ask about the status of the car, since this was the 5th day the car was in the garage. I was told that I could strip up the car anytime subsequently 2 P.M. M! y wife and I arrived at 5 P.M. The car was still not ready. In the meantime, I paid the batting order of £443.17 and waited. At 6 P.M. the car was driven up drippage wet (presumably from a lap to make it look good). I got into the car and noticed the ingenuity light in the drivers door would not turn off when the door closed. I asked for help, and Jim Boyd, body keep going manager, could not...If you want to get a full essay, order it on our website: OrderEssay.net

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