Hank Kolb Director Of Quality Assurance

Group 1| Case 2: Hank Kolb, Director of exhaust Assurance | January 18, 2011| K arn CastroFerrzobel DangananErica ManuelEJ SarsozaKarina Soliman| I. Point of View The group is taking the pane of view of Hank Kolb, theatre director of prime(prenominal) assurance for a manufacturing ready presenting to general manager, Mr. Morganthal. II. line Analysis Hank Kolb was hired to take everywhere the quality assurance of a manufacturing phoner. He felt that in that location was a problem by dint of the following symptoms * Employees complacency with growth quality * Low quality outputs as seen in the sequent of the high pressurized cans * Hiring of Hank Kolb, evidence that there is a problem to be addressed * Prioritizing meeting production quota than product quality and guest safety. III. Problem Statement What should Hank Kolb do to purify the 4Ms to advance product quality, and in the long run repair the participation s attitude towards quality so as to be suitable to satisfy customers and be able to compete in effect in the market? IV. Areas for Consideration Through the Ishikawa draw (Figure 1), the group was able to pinpoint key areas where the company could improve on to be able to reach the goal of upward(a) product quality.

Manpower * scummy bat ethic * Managers are non unbending enough and workers do not care about product quality. It seems as if they do not have the sound attitude towards work as seen in their poor work ethic and great neglect of responsibility and initiative. * Quantity everywhere quality mindset * The employees are overly focused on rea ching the production quota and making lolly ! that they tend to for dumbfound to ensure the quality of their products Machine * Filling equipment * The equipment is not knowing to perform the process that it is currently doing thus do a lot of maintenance and repair expense. Method * No unyielding implementation of protocol * The employees are often complacent with the...If you pauperism to get a full essay, order it on our website: OrderEssay.net

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